Customer Service
COVID-19 Update
Please note: Shipping carriers are experiencing delays and are no longer guaranteeing delivery dates.
- All sales are final. Returns will not be accepted and refunds will not be offered.
- No guarantee on delivery times per USPS.
- Phone services are not available. Please email us instead.
By checking out, you automatically agree to these terms of service.
Sales
Q: Can I use my discount on an item that is already discounted?
A: Discount codes cannot be combined with any other offers, discounts or coupons. While supplies last.
Shipping & Handling
Q: How much does US shipping cost?
A: Your order will be calculated based on the weight of your package and your zip code. Shipping price is given by the shipping company and not Kriya Botanicals. Therefore, shipping cost is beyond our control. Kriya Botanicals does NOT cover shipping in any way unless having a promotional or special.
Q: When will my package arrive?
A: Because we are a small company, please allow 5-12 business days for your order to be processed and shipped. These days Do Not include Sundays or Holidays. There may be brief delays with shipments during high volume of orders especially during holidays. Please note that USPS states that they do not guarantee delivery dates or times. Business days are Monday through Friday.
International Orders may take 7-21 business.
If a customer refuses to accept delivery or pay customs charges and the product is sent back there will be a $10 restocking fee assessed to the customer.
Q: Where’s my package? Says "delivered" but I haven’t received anything.
A: Don’t panic! USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally.
If your package is marked ‘delivered’ but you did not receive it, please contact USPS or allow 3-4 days for it to show up.
Q: How Do I Track My Order?
A: After your order has been processed you will receive a tracking confirmation through www.usps.com to your email address that you provided. Click and enter your tracking number here to track your order.
Please note, once your package is shipped, it is in the hands of USPS. We do not have any control over shipping. Please do not discard your tracking number so that you can check on your shipping status.
Holiday Seasons
Because theft is high during the holiday season, please keep track of your package using your tracking number. We are not responsible for stolen packages.
*Free shipping for US residents only*
Return Policy
Please Note: Due to the nature of our products all sales are final. We are unable to change your order once it is placed. Please be sure that your order is correct before completion. No refunds or exchanges on open or used products due to possible contamination.
Shipping boxes may show signs of wear and tear due to travel and handling from shipping company. Because of this, we secure your product(s) to prevent any damage. If you have any doubts about our products please contact us before purchasing.
If items are missing or damaged, please notify us within 48 hours of arrival. Email us a photo of the damage. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Route Package Protection
Route Package Protection allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged.
In order to apply for Route's Shipping Insurance, you are given the option to add the insurance during check out. If you apply for Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary. You can also proceed to file a claim here.
https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies
Undelivered/Returned Packages
Before confirming order, please be sure that shipping address is correct. If your shipping address contains an apartment or suite number, please include it in your address or USPS will return your package back to us. If your package is returned to us, we will contact you by email. If no response is returned to us within 7 days, you will receive a refund of the order purchased minus the shipping costs. If you desire to have your order reshipped we will email you a shipping invoice. If you return your unused item, you will be refunded minus shipping cost. Shipping cost is non-refundable.
*We are not responsible nor will we reship packages without customer paying for the reshipping fee.
Can't Locate Package?
You can visit https://www.usps.com/help/missing-mail.htm to fill out a missing mail form so that USPS can locate your package.
Lost, Stolen, Tampered or Damaged Package
Once your order has been processed and leaves our warehouse, we are NOT responsible for your package-the shipping carrier is responsible. If your package has been lost, stolen, damaged or tampered with, please file a claim with the carrier listed on your shipping notification. USPS does not refund the cost of shipping in the event of damage, only the purchase price of your item. We are not responsible for the cost of shipping due to damage. USPS Customer Service Contact Number: (800) 275-8777 or visit https://www.usps.com/help/claims.htm
If your package is delivered and left at your doorstep and stolen while you are out, we are not responsible for replacing your order. If you feel uneasy about your delivery being left outside, we can ship your order to your place of work.
We will require the following:
Company name
Your name
Physical address
If for some reason your package is not delivered please first follow up with your local postal service.
Products and Price
Products and price subject to change. Our products' sizes may change in size and/or ingredients may be updated for the betterment of the product. Products may be discontinue.
By checking out, you automatically agree to these terms of service.