Customer Service

COVID-19 Update

We are operational and accepting orders. We will continue to offer the same high quality standards as in the past while strictly following CDC guidelines. We are practicing social distancing. Please expect longer processing times for your orders. It may take an additional few days extra along with our 4-8 day shipping policy. In addition: 
  • Restrictions on quantities per product-Only 3 per item.
  • Returns will not be accepted and refunds will not be offered. All sales are final.
  • No guarantee on delivery times per USPS.
  • Phone services are not available. Please email us instead.
We are constantly updating our planning to be able to react to this developing crisis. We thank you for your support and patience during this time.
Be safe!


By checking out, you automatically agree to these terms of service.

 

Shipping & Handling

 

Q: How much does US shipping cost?

A: Your order will be calculated based on the weight of your package and your zip code. Shipping price is given by the shipping company and not Kriya Botanicals. Therefore, shipping cost is beyond our control. Kriya Botanicals does NOT cover shipping in any way unless having a promotional or special.

 

Q: How do I qualify for free shipping?

A: $75 or more must be in the cart before shipping costs. Once you have reached your goal of $75 or more, the banner on our site will read ‘Congratulations! You've got free shipping’

 

Q: When will my package arrive?

A: Because we are a small company, orders are usually made fresh to order. Please allow us to process your order for 1-2 business days. Orders will then be shipped to you and may arrive within 4-8 business days after the 1-2 day processing period. These days Do Not include Sundays or Holidays. There may be brief delays with shipments during high volume of orders especially during holidays. Please note that USPS states that they do not guarantee delivery dates or times. Business days are Monday through Friday.

 

International Orders may take 7-21 business.  

If a customer refuses to accept delivery or pay customs charges and the product is sent back there will be a $10 restocking fee assessed to the customer.

days.

 

Q: Where’s my package? Says "delivered" but I haven’t received anything.

A: Don’t panic! USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day.

 

Q: How Do I Track My Order? 

A: After your order has been processed you will receive a tracking confirmation through www.usps.com to your email address that you provided. Click and enter your tracking number here to track your order. 

 

Please note, once your package is shipped, it is in the hands of USPS. We do not have any control over shipping. Please do not discard your tracking number so that you can check on your shipping status.

 

Holiday Seasons 

Because theft is high during the holiday season, please keep track of your package using your tracking number. We are not responsible for stolen packages.

 

*Free shipping for US residents only*

 

Return Policy
Please Note:
Due to the nature of our products all sales are final. We are unable to change your order once it is placed. Please be sure that your order is correct before completion. No refunds or exchanges on open or used products due to possible contamination. 

 

Shipping boxes may show signs of wear and tear due to travel and handling from shipping company. Because of this, we secure your product(s) to prevent any damage. If you have any doubts about our products please contact us before purchasing. 

 

If items are missing or damaged, please notify us within 48 hours of arrival. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Undelivered/Returned Packages
Before confirming order, please be sure that shipping address is correct. If your shipping address contains an apartment or suite number, please include it in your address or USPS will return your package back to us. If your package is returned to us, we will contact you by email. If no response is returned to us within 7 days, you will receive a refund of the order purchased minus the shipping costs. If you desire to have your order reshipped we will email you a shipping invoice. If you return your unused item, you will be refunded minus shipping cost. Shipping cost is non-refundable. 

 

*We are not responsible nor will we reship packages without customer paying for the reshipping fee.

 

Can't Locate Package?

You can visit https://www.usps.com/help/missing-mail.htm to fill out a missing mail form so that USPS can locate your package.


Lost, Stolen, Tampered or Damaged Package
Once your order has been processed and leaves our warehouse, we are NOT responsible for your package-the shipping carrier is responsible. If your package has been lost, stolen, damaged or tampered with, please file a claim with the carrier listed on your shipping notification. USPS does not refund the cost of shipping in the event of damage, only the purchase price of your item. We am not responsible for the cost of shipping due to damage. USPS Customer Service Contact Number: (800) 275-8777  or visit https://www.usps.com/help/claims.htm 

 

If your package is delivered and left at your doorstep and stolen while you are out, we are not responsible for replacing your order. If you feel uneasy about your delivery being left outside, we can ship your order to your place of work.
We will require the following:
Company name
Your name
Physical address

 

 If for some reason your package is not delivered please first follow up with your local postal service.

 

Products and Price

Products and price subject to change. Our products' sizes may change in size and/or ingredients may be updated for the betterment of the product. Products may be discontinue.

By checking out, you automatically agree to these terms of service.