Customer Service

By checking out, you automatically agree to these terms of service.


Shipping & Handling


Q: How much does US shipping cost?

A: Your order will be calculated based on the weight of your package and your zip code. Shipping price is given by the shipping company and not Kriya Botanicals. Therefore, shipping cost is beyond our control. Kriya Botanicals does NOT cover shipping in any way unless having a promotional or special.


Q: When will my package arrive?

A: Because we are a small company, orders are usually made fresh to order. Please allow us to process your order for 1-2 business days. Orders will then be shipped to you and may arrive within 4-8 business days after the 1-2 day processing period. These days Do Not include Sundays or Holidays. There may be brief delays with shipments during high volume of orders especially during holidays. Please note that USPS states that they do not guarantee delivery dates or times. Business days are Monday through Friday.


International Orders may take 7-21 business days.


Q: Where’s my package? Says "delivered" but I haven’t received anything.

A: Don’t panic! USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day.


Q: How Do I Track My Order? 

A: After your order has been processed you will receive a tracking confirmation through to your email address that you provided. Click here to track your order. 


Please note, once your package is shipped, it is in the hands of USPS. We do not have any control over shipping. Please do not discard your tracking number so that you can check on your shipping status. 


Holiday Seasons 

Because theft is high during the holiday season, please keep track of your package using your tracking number. We are not responsible for stolen packages.


*Free shipping for US residents only*


Return Policy
Please Note:
ALL SALES ARE FINAL. We are unable to change or cancel your order once it is placed. Please be sure it is correct before completion. No refunds  or exchanges on open or used products due to possible contamination. Shipping boxes may show signs of wear and tear due to travel and handling from shipping company. Because of this, we secure your product(s) to prevent any damage. If you have any doubts about our products please contact us before purchasing.



Undelivered/Returned Packages
Before confirming order, please be sure that shipping address is correct. If your shipping address contains an apartment or suite number, please include it in your address or USPS will return your package back to us. Buyer is responsible for paying for the returned shipment. If your package is returned to us, we will contact you by email. If no response is returned to us within 7 days, you will receive a refund of the order purchased minus the shipping costs. There will be an additional reshipping fee due prior to shipping from you, the buyer, if you desire to have your order reshipped. Shipping costs are non-refundable. 

*We are not responsible nor will we reship packages without customer paying for the reshipping fee that have been undeliverable due to insufficient address.

Lost, Stolen, Tampered or Damaged Package
Once your order has been processed and leaves our warehouse, we are NOT responsible for your package-the shipping carrier is responsible. If your package has been lost, stolen, damaged or tampered with, please file a claim with the carrier listed on your shipping notification. USPS does not refund the cost of shipping in the event of damage, only the purchase price of your item. We am not responsible for the cost of shipping due to damage. USPS Customer Service Contact Number: (800) 275-8777  or visit 


If your package is delivered and left at your doorstep and stolen while you are out, we are not responsible for replacing your order. If you feel uneasy about your delivery being left outside, we can ship your order to your place of work.
We will require the following:
Company name
Your name
Physical address


 If for some reason your package is not delivered please first follow up with your local postal service.

By checking out, you automatically agree to these terms of service.

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